Contact information
Contact Information
Gold Bank Co
Last updated: 8 September 2026
Get in touch
We are here to help with orders, returns, product questions and anything else you need.
Email: TrueNorthGoods1@outlook.com
Phone: 0151 708 0362
Address: 43 New Bond Street, London, W1S 2SA, United Kingdom
Opening hours
Monday to Friday, 9:00 to 18:00 (GMT)
Closed on weekends and UK bank holidays
Response time
We reply to all emails within 24 to 48 hours on business days. Messages received over the weekend are answered on the next working day.
Before you write
To help us answer faster, please include:
- Your order number, found in your confirmation email
- The email address used at checkout
- Photos or a short video, if your question is about a damaged or incorrect item
Common requests
| Topic | Where to look first |
|---|---|
| Where is my order | Your tracking email, then our Shipping Policy |
| Returns and exchanges | Return and Refund Policy |
| Refund not received | Return and Refund Policy, section 7 |
| Change an address | Email us within 12 hours of ordering |