Shipping policy

Shipping Policy

Gold Bank Co

Last updated: 8 September 2026

1. Order processing

All orders are processed within 1 to 3 business days after payment is confirmed.

Orders are not dispatched or delivered on weekends or UK bank holidays. During periods of high demand, processing may take longer and we will notify you by email.

You will receive a confirmation email when your order is placed, and a second email with tracking details once it is dispatched.

2. Delivery times

Delivery times are estimates counted from the date of dispatch, not the date of purchase. They are not guaranteed and may be affected by carrier delays, customs clearance, weather or peak periods.

3. Shipping rates

Shipping costs are calculated at checkout based on your destination and the weight of your order. The final amount is shown before you complete your purchase.

Free shipping promotions, where available, apply to standard delivery only and to the destinations stated in the offer.

4. Tracking your order

Once your order is dispatched you will receive a tracking number by email. Please allow 24 to 72 hours for the tracking information to become active.

If your tracking has not updated after 7 business days, contact us at TrueNorthGoods1@outlook.com with your order number.

5. Incorrect addresses

It is the customer's responsibility to provide a complete and accurate delivery address at checkout.

We are not responsible for orders delivered to an incorrect address supplied by the customer. If a parcel is returned to us because of an incorrect or incomplete address, we can reship it once the customer pays the new shipping cost.

If you spot an error, contact us within 12 hours of ordering and we will try to correct it before dispatch.

6. Lost, stolen or delayed parcels

If your tracking shows the parcel as delivered but you have not received it, please:

1. Check with neighbours, building reception and your local carrier depot
2. Wait 48 hours, as carriers sometimes scan parcels as delivered before the final drop-off
3. Contact us within 7 days of the delivery scan so we can open an investigation with the carrier

Investigations can take up to 20 business days. Once the carrier confirms the loss, we will send a replacement or issue a full refund.

7. Damaged parcels

If your parcel arrives visibly damaged, take photos before opening it and contact us within 48 hours of delivery with your order number and images.

8. Customs, duties and taxes

Orders delivered within the United Kingdom include VAT where applicable and are not subject to additional customs charges.

For deliveries outside the UK, any customs duties, import taxes or handling fees are set by the destination country and are the responsibility of the customer. We have no control over these charges and cannot predict their amount.

Refusing a parcel because of customs charges does not entitle you to a refund of the shipping cost.

9. Split shipments

Orders containing several items may be dispatched in separate parcels arriving on different dates, at no extra cost to you. Each parcel will have its own tracking number.

10. Contact us

Gold Bank Co
43 New Bond Street, London, W1S 2SA, United Kingdom
Email: TrueNorthGoods1@outlook.com
Phone: 0151 708 0362